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OUR TERMS

1. THESE TERMS

1.1 What these terms cover. These are the terms and conditions on which we supply products to you.

1.2 Why you should read them. Please read these terms carefully before you submit your order to us. These terms tell you who we are, how we will provide products to you, how you and we may change or end the contract, what to do if there is a problem and other important information. If you think that there is a mistake in these terms please contact us to discuss.


2. INFORMATION ABOUT US AND HOW TO CONTACT US

2.1 Who we are. We are Vape Coils Ltd, a company registered in England and Wales and company number 11266055. Our registered office is at 71-75 Shelton Street, London, Greater London, WC2H 9JQ. Our main trading address is Vape Coils Ltd, Unit 3D, City Business Centre, Horsham, West Sussex, RH13 5BB. Our VAT registration number is GB291146113.

2.2 We operate the website www.vapecoils.co.uk.

2.3 How to contact us. You may contact us by emailing info@vapecoils.co.uk, by calling 020 3290 7832 or by post to Vape Coils Ltd, Unit 3D City Business Centre, Horsham, West Sussex, RH13 5BB. If writing to us about an order, please provide the order number in question.

2.6 How we may contact you. If we have to contact you we will do so by telephone or by writing to you at the email address or postal address you provided to us in your order.

2.7 "Writing" includes emails. When we use the words "writing" or "written" in these terms, this includes emails.


3. RESTRICTIONS

3.1 Age restriction. This website and its services, products, information and content is only for the use of people aged 18 or over. You must be 18 or over to purchase products from the website or use or access any of its services.

3.2 Location restriction. We will only dispatch products to addresses within the UK.


4. OUR CONTRACT WITH YOU

4.1 How we will accept your order. Our acceptance of your order will take place when we email you to accept it, at which point a contract will come into existence between you and us.

4.2 If we cannot accept your order. If we are unable to accept your order, we will inform you of this in writing and will not charge you for the product. This might be because the product is out of stock, because of unexpected limits on our resources which we could not reasonably plan for, because we have identified an error in the price or description of the product or because we reasonably believe you are not at least 18 years of age.

4.3 Your order number. We will assign an order number to your order and tell you what it is when we accept your order. It will help us if you can tell us the order number whenever you contact us about your order.


5. OUR PRODUCTS

5.1 You must be aware of the following:

  1. The products we sell on this website are ‘coils’ for use with e-cigarettes. Coils are the heating elements used to produce vapour and are a component part of e-cigarettes.
  2. Coils produce heat under electrical current and do so by providing resistance in a circuit.
  3. You should only operate your coils at a wattage or voltage specified by the manufacturer. If no wattage or voltage is specified by the manufacturer, then you should only use these coils with the battery pack (commonly referred to as ‘mod’ or just ‘battery’) provided by the manufacturer as part of your e-cigarette.
  4. If you have purchased ‘pre-made coils’ (coils without any housing or wicking material), then you must have a competent understanding of electrical circuits and battery safety.
  5. Regardless of which type of coil you have purchased from us, you must check that the battery pack and/or individual batteries you use are capable of safely delivering the required current for use with your coils.
  6. Vape Coils Ltd accepts no responsibility for the improper use of any coils with which it has provided you.
  7. Vape Coils Ltd is not (nor is considered) a manufacturer and does everything possible to ensure the products it provides are of the highest quality from reputable brands. As such Vape Coils Ltd accepts no responsibility for loss or injury that occurs from the malfunctioning of any of the products we provide.

5.2 Products may vary slightly from their pictures. The images of the products on our website are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that a device's display of the colours accurately reflects the colour of the products. Your product may vary slightly from those images.


6. YOUR RIGHTS TO MAKE CHANGES

If you wish to make a change to the product you have ordered, please contact us. We will let you know if the change is possible. If it is possible we will let you know about any changes to the price of the product, the timing of supply or anything else which would be necessary as a result of your requested change and ask you to confirm whether you wish to go ahead with the change. If we cannot make the change or the consequences of making the change are unacceptable to you, you may want to end the contract (see clause 10).


7. OUR RIGHTS TO MAKE CHANGES

7.1 Changes to the products. We may change the product:

  1. to reflect changes in relevant laws and regulatory requirements; and
  2. to implement technical adjustments and improvements, for example to address a security threat.

7.2 Changes to these terms. We may make changes to these terms, but if we do so we will notify you and you may then contact us to end the contract before the changes take effect and receive a refund for any products paid for but not received.

7.3 Pricing. We reserve the right to change our pricing at any time. If you have a subscription with us, this may change the price of your subscription. If this happens we will notify you of these changes. You have the right to cancel your subscription at any time. For more on subscriptions, please see clause 9.


8. PROVIDING THE PRODUCTS

8.1 Delivery costs. Delivery costs will be displayed on our website.

8.2 When we will provide the products. During the order process we will let you know when we will provide the products to you.

8.3 We will deliver your goods as soon as is reasonably possible and in any event no later than 30 days after the day on which we accept your order.

8.4 We are not responsible for delays outside our control. If our supply of the products is delayed by an event outside of our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any products you have paid for but not received.

8.5 If you are not at home when the product is delivered. If no one is available at your address to take delivery and the products cannot be posted through your letterbox, the carrier will leave you a note informing you of how to rearrange delivery or collect the products from a local depot.

8.6 If you do not re-arrange delivery. If after a failed delivery to you, you do not re-arrange delivery or collect them from a delivery depot within 18 days, your products will be returned to us. Once we receive the products back we will contact you for further instructions and may charge you for storage costs and any further delivery costs. If, despite our reasonable efforts, we are unable to contact you or re-arrange delivery we may end the contract and clause 12 will apply.

8.7 When you become responsible for the products. Your products will be your responsibility from the time the products are delivered to the address you gave us.

8.8 When you own the products. You own your products once we have received payment in full for those products you have ordered.

8.9 What will happen if you do not give required information to us. We require information from you so that we can supply the products to you. We may contact you in writing to ask for additional information, for example if we have received an incorrect address when you have placed your order. If you do not give us this information within a reasonable time of us asking for it, or if you give us incomplete or incorrect information, we may either end the contract (and clause 12 will apply) or make an additional charge of a reasonable sum to compensate us for any extra work that is required as a result. We will not be responsible for supplying the products late or not supplying any part of them if this is caused by you not giving us the information we need within a reasonable time of us asking for it.


9. SUBSCRIPTIONS

9.1 When we will take payment. We will take payment for your subscription:

  1. When you first purchase your subscription; and then
  2. thereafter at the interval you have selected or if you choose to ‘Resupply’ (clause 9.4.b).

Please be aware of the following; you may view when your subscription is next due for renewal in your account under ‘My Subscriptions’.

9.2 When we will dispatch your subscription. Your subscription will be dispatched once payment has been made. Please see clause 8 above for our terms regarding delivery.

9.3 Your right to cancel your subscription. You have the right to cancel your subscription at any time. You can do this in your account under ‘My Subscriptions’ or by contacting us at info@vapecoils.co.uk.

9.4 Your right to change your subscription. You may ‘Pause’, ‘Resupply’ or change the interval of your subscription at any time in your account under ‘My Subscriptions’.

  1. ‘Pausing’ your subscription means the subscription is still active at the interval you have selected, but that we will not take payment until you have ‘unpaused’ your subscription. For example, if your subscription is due for renewal tomorrow and you pause your subscription, we will not take payment until the next renewal date after you have ‘unpaused’ your subscription.
  2. If you ‘Resupply’ your subscription, we will take payment for the products in your subscription immediately and send these products to you as soon as possible (as per clause 8). This will not change your selected subscription interval and you will have created an order for the products on your subscription in addition to your subscription.
  3. If you change the interval of your subscription this will change the date on which your subscription is next due for renewal.

If you wish to change the products on your subscription, you will have to cancel your current subscription and start another subscription with the products you require.

9.5 Reasons we may suspend the supply of products to you. We may have to suspend the supply of a product to:

  1. deal with technical problems or make minor technical changes;
  2. update the product to reflect changes in relevant laws and regulatory requirements;
  3. make changes to the product as requested by you or notified by us to you (see clause 6);
  4. reflect the products we choose to stock. For example, if we discontinue a product;
  5. allow you to amend your payment details if your payment was unsuccessful.

9.6 Your rights if we suspend the supply of products. We will contact you in advance to tell you we will be suspending supply of the product, unless the problem is urgent or an emergency. You always have the right to cancel your subscription.

9.7 If we have suspended the supply of the products because your payment has failed. We will present you with the opportunity to amend your payment details. However, if you do not update this information in a reasonable time, or if the amended details you have provided also fail to make successful payment, we may cancel your subscription ourselves.


10. YOUR RIGHTS TO END THE CONTRACT

10.1 You can always end your contract with us. Your rights when you end the contract will depend on what you have bought, whether there is anything wrong with it, how we are performing and when you decide to end the contract:

  1. If what you have bought is faulty or misdescribed you may have a legal right to end the contract (or to get the product repaired or replaced or a service re-performed or to get some or all of your money back), see clause 13;
  2. If you want to end the contract because of something we have done or have told you we are going to do, see clause 10.2;
  3. If you have just changed your mind about the product, see clause 10.3. You may be able to get a refund if you are within the cooling-off period, but this may be subject to deductions and you will have to pay the costs of return of any goods;
  4. In all other cases (if we are not at fault and there is no right to change your mind), see clause 10.4.

10.2 Ending the contract because of something we have done or are going to do. If you are ending a contract for a reason set out at (a) to (e) below the contract will end immediately and we will refund you in full for any products which have not been provided and you may also be entitled to compensation. The reasons are:

  1. we have told you about an upcoming change to the product or these terms which you do not agree to (see clause 7);
  2. we have told you about an error in the price or description of the product you have ordered and you do not wish to proceed;
  3. there is a risk that supply of the products may be significantly delayed because of events outside our control;
  4. we have suspended supply of the products (see clause 9.5);
  5. you have a legal right to end the contract because of something we have done wrong.

10.3 Exercising your right to change your mind (Consumer Contracts Regulations 2013). For most products bought online you have a legal right to change your mind within 14 days and receive a refund. These rights, under the Consumer Contracts Regulations 2013, are explained in more detail in these terms.

10.4 When you don't have the right to change your mind. You do not have a right to change your mind in respect of products sealed for health protection or hygiene purposes, once these have been unsealed after you receive them.

10.5 How long do I have to change my mind? How long you have depends on what you have ordered and how it is delivered:

  1. Your goods are split into several deliveries over different days. In this case you have until 14 days after the day you (or someone you nominate) receives the last delivery to change your mind about the goods.
  2. Your goods are for regular delivery over a set period (for example every month). In this case you have until 14 days after the day you (or someone you nominate) receives the first delivery of the goods.

11. HOW TO END THE CONTRACT WITH US (INCLUDING IF YOU HAVE CHANGED YOUR MIND)

11.1 Tell us you want to end the contract. To end the contract with us, please let us know by doing one of the following:

  1. Phone or email. Call customer services on 020 3290 7832 or email us at info@vapecoils.co.uk. Please provide your name, home address, details of the order and, where available, your phone number and email address.
  2. By post. You can write to us at Vape Coils Ltd, Unit 3D, City Business Centre, Horsham, West Sussex, RH13 5BB, including details of what you bought, when you ordered or received it and your name and address.

11.2 Returning products after ending the contract. If you end the contract for any reason after products have been dispatched to you or you have received them, you must return them to us. You must either return the goods by posting them to us at Unit 3D, City Business Centre, Horsham, West Sussex, RH13 5BB. If you are exercising your right to change your mind you must send off the goods within 14 days of telling us you wish to end the contract.

11.3 When we will pay the costs of return. We will pay the costs of return:

  1. if the products are faulty or misdescribed;
  2. if you are ending the contract because we have told you of an upcoming change to the product or these terms, an error in pricing or description, a delay in delivery due to events outside our control or because you have a legal right to do so as a result of something we have done wrong.

In all other circumstances (including where you are exercising your right to change your mind) you must pay the costs of return.

11.4 How we will refund you. We will refund you the price you paid for the products including delivery costs, by the method you used for payment. However, we may make deductions from the price, as described below.

11.5 Deductions from refunds if you are exercising your right to change your mind. If you are exercising your right to change your mind:

  1. We may reduce your refund of the price (excluding delivery costs) to reflect any reduction in the value of the goods, if this has been caused by your handling them in a way which would not be permitted in a shop. For example the items may have become dirty, marked, or some of the packaging missing or damaged. If we refund you the price paid before we are able to inspect the goods and later discover you have handled them in an unacceptable way, you must pay us an appropriate amount.
  2. The maximum refund for delivery costs will be the costs of delivery by the least expensive delivery method we offer. For example, if we offer delivery of a product within 1-2 days at one cost but you choose to have the product delivered within 24 hours at a higher cost, then we will only refund what you would have paid for the cheaper delivery option.

11.6 When your refund will be made. We will make any refunds due to you as soon as possible. If you are exercising your right to change your mind then:

  1. If the products are goods and we have not offered to collect them, your refund will be made within 14 days from the day on which we receive the product back from you or, if earlier, the day on which you provide us with evidence that you have sent the product back to us.
  2. In all other cases, your refund will be made within 14 days of your telling us you have changed your mind.

12. OUR RIGHTS TO END THE CONTRACT

We may end the contract if you break it. We may end the contract for a product at any time by writing to you if:

  1. you do not make any payment to us when it is due and you still do not make payment within 7 days of us reminding you that payment is due;
  2. you do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide the products;
  3. you do not, within a reasonable time, allow us to deliver the products to you or collect them from us.

13. IF THERE IS A PROBLEM WITH THE PRODUCT

13.1 How to tell us about problems. If you have any questions or complaints about the product, please contact us. You can telephone our customer service team at 020 3290 7832, email us at info@vapecoils.co.uk or write to us at Unit 3D, City Business Centre, Horsham, West Sussex, RH13 5BB.

13.2 Summary of your legal rights. We are under a legal duty to supply products that are in conformity with this contract. Nothing in these terms will affect your legal rights. For more information on your legal rights visit: https://www.citizensadvice.org.uk/.

13.3 Your obligation to return rejected products. If you wish to exercise your legal rights to reject products you must post them back to us.


14. PRICE AND PAYMENT

14.1 Where to find the price for the product. The price of the product (which includes VAT) will be the price indicated on the order pages when you placed your order. We take all reasonable care to ensure that the price of the product advised to you is correct. However please see clause 14.3 for what happens if we discover an error in the price of the product you order.

14.2 We will pass on changes in the rate of VAT. If the rate of VAT changes between your order date and the date we supply the product, we will adjust the rate of VAT that you pay, unless you have already paid for the product in full before the change in the rate of VAT takes effect.

14.3 What happens if we got the price wrong. It is always possible that, despite our best efforts, some of the products we sell may be incorrectly priced. We will normally check prices before accepting your order so that, where the product's correct price at your order date is less than our stated price at your order date, we will charge the lower amount. If the product's correct price at your order date is higher than the price stated to you, we will contact you for your instructions before we accept your order. If we accept and process your order where a pricing error is obvious and unmistakeable and could reasonably have been recognised by you as a mispricing, we may end the contract, refund you any sums you have paid and require the return of any goods provided to you.

14.4 When you must pay and how you must pay. You can only pay for products using a debit card or credit card. We accept the following cards: Visa, Mastercard, JCB and Maestro.

14.5 You must pay for the products before we dispatch them. We will not charge your credit or debit card until we dispatch the products to you.

14.6 What to do if you think an invoice is wrong. If you think an invoice is wrong please contact us promptly to let us know.


15. OUR RESPONSIBILITY FOR LOSS OR DAMAGE SUFFERED BY YOU

15.1 We are responsible to you for foreseeable loss and damage caused by us. If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen, for example, if you discussed it with us during the sales process.

15.2 We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the products including the right to receive products which are: as described and match information we provided to you; of satisfactory quality; fit for any particular purpose made known to us; supplied with reasonable skill and care and for defective products under the Consumer Protection Act 1987.

15.3 We are not liable for business losses. We only supply the products for domestic and private use. If you use the products for any commercial, business or re-sale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.


16. HOW WE MAY USE YOUR PERSONAL INFORMATION

16.1 How we will use your personal information. We will use the personal information you provide to us:

  1. to supply the products to you;
  2. to process your payment for the products; and
  3. if you agreed to this during the order process, to give you information about similar products that we provide, but you may stop receiving this at any time by contacting us.

16.2 We will only give your personal information to other third parties where the law either requires or allows us to do so.


17. OTHER IMPORTANT TERMS

17.1 We may transfer this agreement to someone else. We may transfer our rights and obligations under these terms to another organisation. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the contract.

17.2 You need our consent to transfer your rights to someone else. You may only transfer your rights or your obligations under these terms to another person if we agree to this in writing.

17.3 Nobody else has any rights under this contract. This contract is between you and us. No other person shall have any rights to enforce any of its terms.

17.4 If a court finds part of this contract illegal, the rest will continue in force. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.

17.5 Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date.

17.6 Which laws apply to this contract and where you may bring legal proceedings. These terms are governed by English and Welsh law and you can bring legal proceedings in respect of the products in the English or Welsh courts. If you live in Scotland you can bring legal proceedings in respect of the products in either the Scottish or the English courts. If you live in Northern Ireland you can bring legal proceedings in respect of the products in either the Northern Irish or the English courts.


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